Returns

Your return options

If your return falls within one of our return options below, you may send it back to us provided the item is in its original state, has not been worn, washed or soiled and has all original tags and packaging. 

Returning an item in your order

To return an item in your order you will need to complete our online returns form using the link below. 

ONLINE RETURN FORM

Once you have submitted the returns form, follow the onscreen instructions to return your item.

Return Postage Costs

We strongly recommend sending your return via registered post to ensure that the item is tracked.

All parcels must be returned at your expense prepaid, we do not accept C.O.D deliveries or return to sender parcels.

If you return a parcel as return to sender there will be an $15 fee charged. Returned parcels are your responsibility and not Swimmer.com.au.

FAQ's

Do you offer exchanges?

 
An item in my order is damaged or faulty
 
We pride ourselves on customer satisfaction. In the rare occurence that an item in your order is defective or faulty, please email a photo and description of the fault to support@swimmer.com.au so we can organise an assessment by the brand manufacturer.

As we do not make the products we sell, we are not responsible for making decisions on product faults. This assessment is made by the brand manufacturer who will issue a formal decision on whether they will replace or refund the item.

In the event the brand manufacturer requires the item to be returned, we will send you a Reply Paid Return Label via Australia Post so you can return the item free of charge.

 
Have you recieved my return?

Once your return arrives into our warehouse we'll email you to let you know we've received it.

Returns are usually processed within 2 - 4 business days of them arriving at our warehouse.

 
When will my refund or credit note be issued?
 
Usually within 2 - 5 days of receiving your parcel.