Returns & Exchanges

If you are not satisfied with your purchase you can return it provided the item is in its original state, has not been worn, washed or soiled and has all orginal tags and packaging. Shipping is not refundable.

Return Options

Items over AUD$250 Return within 60 Days Credit Note or Exchange Only
Full priced Items under AUD$250 Return within 60 Days Refund* or Exchange
Sale Items Return within 30 Days Credit Note or Exchange Only
Gift Card or Promo Code Item/s Return within 30 Days Credit Note or Exchange Only
Incorrect Item/s Received Contact Us Refund* or Exchange
Faulty Item/s Contact Us Refund* or Exchange

*Refunds are only available on full priced products under $250 unless the item is faulty.

Return Postage Costs
All parcels must be returned at your expense prepaid, we do not accept C.O.D deliveries or return to sender parcels. If you return a parcel as return to sender there will be an $11 fee charged. We will cover the cost of shipping your new item/s out to you (Australian customers only, additional costs for International customers).

Return Form Download

A return form is included with your parcel. If you did not receive one or have misplaced it you can download it again below.

DOWNLOAD RETURN FORM

Once you have completed the form send it back with the item/s you are returning to:

Swimwear HQ Pty Ltd
PO Box 672
Currumbin QLD 4223
AUSTRALIA



FAQ's

How do I return an item/s in my order?

We send a returns form out with every order. If you have misplaced the form, you can download it from the link above. We strongly recommend sending your return via registered post to ensure that the item is tracked. All parcels must be returned at your expense and are your responsibility and not Swimmer.com.au.
 
How do I fill out the Returns Form?
 
Fill in your order details and then select the appropriate box for your request: "Exchange", "Refund / Credit Note" or "Refund - I've placed a new order". Then list the item/s you are returning with a reason for the return and if exchanging the replacement items.
 
If you need the replacement item/s urgently please place a new order for your replacement item/s on our website www.swimmer.com.au and send your original purchase back to us for a refund. Your replacement items will be shipped immediately if the items are in stock.
 
An item/s in my order is damaged or faulty?
 
Please email support@swimmer.com.au with a picture of the damage or fault and a description of the problem. We will then send you a Reply Paid return label via Australia Post so you can return the item free of charge. When completing the returns form please write Reason Code (4) Faulty as the reason for your return. 

Once the item is returned to us we will send it back to the manufacturer for an assessment as we do not make the decision on whether an item is faulty or damaged due to misuse. This assessment is made by the manufacturer who will issue a formal answer on whether they will replace or refund. As we do not make the products we sell, we are not responsible for making decisions on product faults. 
 
Are there any return fees for Australian orders?
 
No. As you are required to pay the cost of shipping back the item/s to us, we will cover the cost of shipping out the new items. However, if you require a second or multiple exchanges you will be required to pay the standard shipping rate.
 
Are there any return fees for International orders?
 
If you would like to exchange item/s in your order you will be required to pay a new shipping fee at our standard shipping rate.
 
Has my return been received?
 
Please allow around 1 business day from the date of delivery for your return to be displayed in our system. We will send you an email to notify you that it has been processed. 
 
When will my refund be processed?
 
We will aim to have your refund processed within 7 business days from the date your return is collected from our  arrives at our PO Box. We will send you an email once your return and refund has been processed. Please allow an additional 5 business days for the refund to show in your account due to bank processing times.

When are returns processed?
Returns are processed within 1 business day of them being collected from our PO Box. We will send you an email once your return has ben processed. 

Additional Payments
If you are returning an item/s and exchanging for something else, sometimes there is an additional payment that is due. Our customer service team will contact you with information on how to pay. 

Credit Card
We will email you a link to our secure payment page.

PayPal
We will email you a PayPal payment request link.

Bank Deposit
We will email you bank deposit payment request with our bank details.

Refund Due
If you have returned an item/s and a refund is due, the refund can only be credited back to your original payment method.

Credit Card
Please allow 3-5 business days for the refund to show in your account

PayPal
You will receive an email from PayPal once your account has been credited.

Bank Deposit (Australian Orders Only)
We will email you with a request for your account number and BSB number.