RETURNS & EXCHANGES

Returns & Exchanges

Am I eligible for a return?

You may return the item you purchased within 10 days from the date of shipping for a refund* and 14 days for an exchange or store credit. International customers will need to advise us via email of their intention to return the swimsuit within 10 days from the date of shipping for a refund and 14 days for an exchange or store credit. No returns will be accepted after 14 days from the date of shipment. Please note, the following conditions apply to the item/s you are returning:
  • Must be returned in its original state.
  • Must not have been worn in the pool, washed or soiled.
  • All original tags and packaging must be returned

Items being returned should be kept in a smoke free environment. Postage and handling charges on the returned items are non-refundable.

No refunds or exchanges are given on sale items, clearance items or items purchased using a discount offer. All refund requests will incur a $15.00 fee, which takes into account the costs incurred from bank fees and re-stocking.

Can I return a sale item?

No refunds or exchanges are given on sale items, clearance items or items purchased using a discount offer.

How do I return or exchange an item?

All packages must be returned prepaid, we do not accept C.O.D. deliveries. Postage and handling charges on the returned items are non-refundable. Please download our Return Authorisation Form, fill it out and include it with the item/s you are returning.
 

When will I receive my exchange?

If the replacement item is in stock, we can generally ship the item within 1 - 3 days of receipt of the return. However, some items marked as 'in stock' are sent from our distribution warehouse and may take between 3-5 days for dispatch. Products that are listed as 'made upon ordering' will take approx 2-3 weeks for manufacturing, excluding shipping time. Items that are made upon ordering cannot be expedited.

Is there an exchange shipping fee?

There is no shipping fee for your first exchange, since you pay the cost of shipping back your purchase, we will cover the cost of shipping out your exchange via regular post. If however you require a second excahnge or multiple exchanges for the one order, standard shipping fees will apply after the first exchange.

Can I get a refund instead of an exchange?

Yes, you are entitled to a refund if you return the swimsuit / product within 10 days from the date of shipping, however a please note a $15 re-stocking fee applies. The re-stocking fee and postage and handling charges on the returned items will be deducted from the amount to be refunded. Money will be refunded via the same payment method used to process your original order. For example, if you paid by credit card we can only issue a refund to that same credit card.

How long will it take to receive my refund?

Refunds usually take 7-10 business days from the time we receive your item/s.

What's the best way to ship back my return?

We recommend returning your item back to us by registered post to ensure that the item is tracked.

Are Shipping Fees Refundable?

Shipping fees for exchanges and returns are non-refundable.