FAQ's

FIND THE ANSWERS TO YOUR QUESTIONS HERE

SHIPPING QUESTIONS
Please see our shipping page.


PRODUCT QUESTIONS

What size am I?
While all efforts are made to ensure sizing is standard variations in sizing do occur between brands. To assist with your sizing decision, there is a brand size chart for every product on our website. Please use these size charts as a guide only, as we do recommend purchasing the same size swimsuit as one that you already own.


Can I purchase bikini or tankini tops and pants seperately?
Most of the sports bikinis on Swimmer.com.au are sold as sets, however most of the tankinis are sold as seperates allowing you to mix and match top and pants.


How do I care for my swimsuit?
Please view our Swimsuit Care Guide to ensure the longevity of your swimsuit.


STOCK STATUS QUESTIONS

What does IN STOCK mean?

In stock items are items that are held at our dispatch centre. They are in stock and generally ship within 48hrs from the time of ordering (Monday, Wednesday & Fridays)


What does ONGOING STOCK mean?
Ongoing stock items are items that we have temporarily sold out of. However, we are constantly topping up on our stock daily with suppliers so ONGOING ITEMS will generally come back into stock within 2-3 days from the time you place your order.


What does MADE UPON ORDERING mean?
There is a small range of items on our website that are MADE UPON ORDERING. These items will be manufactured for you once your order is placed and payment has been processed. The general waiting time on these items is 2-3 weeks however sometimes we are able to place rush orders for an additional fee.


CLUB QUESTIONS

Do you make club uniforms?
Swimmer.com.au is a retail store, we are not the manufacturer. At this point in time we do not offer club uniforms however it is something we may offer in the near future.


Do you offer discounts for swim/surf clubs or bulk purchases?
Yes, we do offer discounts. Please contact the Customer Support Team for a quote.


If you have any further questions that have not been answered on this page please contact us.