CUSTOMER SUPPORT

// PLACING YOUR ORDER

We want your shopping experience to be as easy and enjoyable. This section will help provide you with helpful information about how to use our website, how to search for an item you want and how to place an order through our website or via mail.
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// PAYMENT OPTIONS

We offer 2 payment options: Credit card or bank deposit (within Australia).
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// DELIVERY OPTIONS

We offer a number of different delivery options for orders within and outside of Australia.
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// RETURNS & EXCHANGES

We have a simple, 10 Day exchange policy. If an item in your order doesn’t fit you can return the item for a new size within 10 days of receipt of order so long as the item you are returning is in its original condition (i.e unworn, tags attached and all packaging returned). To enable us to process your exchange faster, we recommend completing our return authorisation form and including this with the item your are returning.
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// ORDER TRACKING

Once you have placed your order you are able to track the status of your using our simple Order Tracking link, located to the left of our website.
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// FAQs

In this section you find the answers to some frequently asked questions. If you can’t find the answer to your question, please feel free to email one of our friendly team members.
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// SECURE ONLINE SHOPPING

We place a high importance on security and confidentiality. We use leading security technology and procedures which are reviewed regularly by our Internet Security Management Team from Instyle IT to ensure that personal details, including credit cards, do not fall into the wrong hands.
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// PRIVACY POLICY

swimmer.com.au has created this privacy statement in order to demonstrate our firm commitment to your privacy and security. This document describes swimmer.com.au's practices with respect to the collection of user information from this Web site. We have taken extra steps to make sure your online shopping experience is the best and is safe and secure.
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// CONTACT US

As we are an online store the best way to contact us is via email: info@swimmer.com.au. Please note while we have a telephone message bank service, our phone support is limited. Therefore, we ask that all product, payment and order related questions be sent to us via email.
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