Holiday closed dates 22nd December to 7th January 2024.
Our warehouse is closed from 3pm 21st December 2023 and will re-open on Monday 8th January 2024. No parcels will be shipped during the closing period and no customer service emails will be answered. We expect a large backlog of orders on our return but we will endeavour to ship all orders placed over the closed period by 11th January.
We do NOT guarantee delivery prior to Christmas. However to give you a guide on shipping times that should arrive prior to Christmas see below. Australia Post is currently delivering on weekends to attempt to get all parcels delivered. Star Track is the quickest shipping method available.
See the latest Auspost guidance here, we ship from QLD:
https://auspost.com.au/business/shipping/christmas-lodgement-dates
Location | AusPost Express Post (metro locations) |
AusPost Regular Post |
Star Track Express Air
(metro locations)
|
QLD | 21 December 2023 | 19 December 2023 | 21 December 2023 |
NSW | 21 December 2023 | 19 December 2023 | 21 December 2023 |
VIC | 21 December 2023 | 19 December 2023 | 21 December 2023 |
ACT | 21 December 2023 | 19 December 2023 | 21 December 2023 |
SA | 21 December 2023 | 19 December 2023 | 21 December 2023 |
TAS | 21 December 2023 | 19 December 2023 | 21 December 2023 |
WA | 20 December 2023 | 15 December 2023 |
20 December 2023 |
NT | 20 December 2023 | 15 December 2023 | 20 December 2023 |
Returns processing will begin once we have cleared our order back log. The quickest way to get a replacement item is to place a new order then return your original item and tick the box "Refund placed a new order" so we can refund you once your return is processed. You will receive an email as soon as we have procesesd your return.
Please see our returns page. You do not need to contact us to return an item unless the item is faulty.